Online Shop Survey: Let us Know What to Improve!

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我們相信只要不斷的改善我們的服務,就能將事情做的更好!所以我們希望大家能慷慨給予我們一些關於線上購物 / Lomography Online Shop 的意見,並將酬謝 5 Piggies 。

Photo by: jeepeng

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有關於 Lomography 網上商店 ,你是否會有著不少意見?或是藏在你腦海已一段時間的疑問不吐不快? Lomography 一直希望進一步改善服務質素,讓眾多的 Lomographer 能享受更佳的購物經驗。來吧!在這文章的留言部分,寫下有關以下兩點你的想法:

  • 需要改善的地方?
  • 到目前為止,你的購物經驗如何呢?

完成回答以上兩條問題,我們將會以 5 Piggies (相當於 HKD 50/ USD 5)做為酬謝。時間到明天晚上午夜 (11:59pm 6 August,2010 Hong Kong Time),這段時間也讓我們聽聽大家的意見,因為這樣我們才可做得更好啊!

written by cruzron on 2010-08-05 #news #shop #piggies #survey #online #asia #customer #comment
translated by edwinchau

9 Comments

  1. cwyeung
    cwyeung ·

    1.
    a) 運貨前可先行電話聯絡顧客才寄送貨物,以避免DHL送到卻沒人接收的情況。
    b) 對於我們有意購買但暫時缺貨的產品,online shop可以新增電郵提示功能,在到貨後,通知早前提出"到貨提示要求"的顧客。
    c) 清晰地向顧客表明付款後出現缺貨時,主動提出退款外,如顧客選擇Hold單,提供大約back to stock的時間。
    d) 可考慮提供DHL以外(只限本港)的提貨方式(如指定地點取貨),
    一來減少少量/少體積貨物的不必要送貨包裝,
    二來可減低碳哩程,比較environmental friendly。

    2. 不錯,
    因為包裝上對貨物的保護充足,
    DHL送貨非常方便
    而且online store不時提供特別優惠。

  2. bigbird
    bigbird ·

    我個人認為ON LINE SHOP的服務不錯,而且付款方式又有幾種不同選擇,貨品種類也多,如果菲林可加多些款式會更理想﹗
    另外,我有習慣是每日必到ONLINE SHOP看一看,因為總會有驚喜,例如會有突如其來的特價品及PACKAGE等﹗
    我最近用ONLINE SHOP買了LC-A+的PACKAGE,適逢有PROMO,有幾款贈品送,而且又可以用PIGGIES購物,更加抵買﹗
    送貨及包裝也很細心,用DHL送遞,準確又快捷﹗很方便啊﹗

  3. gateau
    gateau ·

    1.
    (a) 以往曾試過在International Online Shop看到的心水貨品, 發現原來在Asia 的Online Shop並沒有發售!
    (b) 對於缺貨或已停產的貨品, 建議在其所屬類別的main page (例如film的主頁) 以紅字直接標示"缺貨"或"已停產", 會比清楚; 試過不少次click入了該產品的頁面, 發現不能加進購物車才發現原來缺貨;
    (c) 建議在每個產品的頁面加入"雜誌"中由Lomographers撰寫的評論;
    (d) 建議於相機部份為每項產品加上其說明書的線上版本
    (e) 同意cwyeung, 建議提供DHL以外(只限本港)的提貨方式(如指定地點取貨)!

    2.
    總括來說, 在Lomo Online Store購物的經驗也是蠻愉快的, DHL送貨也非常有效率!

  4. ryusher
    ryusher ·

    Lomography 靈魂在於底片,但網上商店的選擇只能說是恰好足夠。希望能擁有更多選擇。(更多的ISO和品牌的選擇)一般的Lomographer未必會經常更換相機,但卻很樂意購買不同的底片來嘗試。

    購買經驗可是很愉快的,送貨到達海外的效率也不錯,看得出貨物經過細心處理和包裝才送出。由於是使用DHL海外速遞,運送費頓然變得非常合理。(當然能調低會更好~)

  5. angieteh
    angieteh ·

    1. I'm from malaysia. on 13 Jul 2010, when I first tried to make my purchase, credit card payment was still accepted. But later, when I tried to utilise the 10 piggy points before deadline, the only payment option was paypal. Over here, we can't put money into paypal account easily (I don't know if it can be done already). Please make credit card payment as an option again. Please.

    2. For the first order on 13 Jul, it wasn't successful due to error payment page. Payment went thru although payment page has error. We cancelled the order to reorder, before receiving email saying the payment went thru. Email from us to lomography shop was promptly attended, though it took us some time to find an appropriate email address to write to.

    All in all, we hope the credit card payment option will be made available again, so that we can purchase from your shop. :-)

  6. syyip22
    syyip22 ·

    firstly, i would like to say i HATE the redirection to regional online shop based on our IP address. at the older site, we have an option to choose to shop in either the asia shop or the international shop. there are some stuffs only available in the international shop but not others.

    secondly, since i subscribed to both lomography and lomographysia's newsletter, many times, a product link in lomography's newsletter isn't available or not immediately available in lomographyasia shop hence leading to a 404 page which i think is awkward

    thirdly, as ryusher suggested, it would be glad to see more variant of films available, and of cos, it would be best if there's further price slash on all products :) :P

  7. syyip22
    syyip22 ·

    opps ... left out about the opinion on my shopping experience. overall, it's a pleasant one. packing could have been better, some padded foam should be inserted into the box. luckily the parcel was shipped by DHL, otherwise the condition is unimaginable.

  8. etta
    etta ·

    需要改善的地方︰
    其實郵寄香港的郵費較貴,如果可以根據物品的重量會較合理,尤其當我只是買菲林時,問題更明顯。另外由DHL速遞比較不便,雖然很快就收到,但是家中很多時也沒有人,所以有點不便。我想若是本港訂單可以用本地郵局服務便行,費用也可以平一點。
    到目前為止購物經驗很愉快,我本人奇怪的感覺是在網上購物後收到貨會好像收到禮物那麼開心。

  9. ericeast
    ericeast ·

    很多lomographers都把我想說的寫了出來,特別喜歡那個「外賣自取」的提貨方式。
    我發現整個lomography的website的loading time都很快,唯獨online store的loading比較不穩定。

    購物經驗嘛…我試過落錯了單,用了所有piggies,幸好online shop的同事們都能及時為我處理,大感謝!!
    另外piggy system讓我省下不少~^^~

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