Online Customer Service and General Office Support | 线上客服及办公室助理 (LOCATION: China Shanghai)

Online Customer Service and General Office Support

LOCATION: China Shanghai

We are looking for a committed, curious, motivated, and organized individual ready to join Lomography’s international team in Shanghai, China. The job is an excellent opportunity for someone who wishes to gain experience in online activities and get a glimpse of how trading works!

By assisting in a wide range of online tasks, you will learn a great deal, while receiving hands-on experience. You will mainly be working on online customer service tasks for the China online marketplace, but not exclusively, so there’s a great deal to learn. Also if you have a passion on trading and business, you will also gain some hands-on experience while helping out our wholesale task and other general tasks! Come see what’s it’s actually like to work for a growing company with immediate tie-ins into fashion, art and photography!

Responsibilities
  • Customer service
  • Customer service for marketplace such as JD and other platforms later
  • Answering general product inquiries and other pre-sales questions
  • Answering all after purchase questions
  • Give tutorials to customers on our products
  • Order processing for online
  • Other backend support for online shops
  • F&A and wholesale support
  • Issuing fapiao for customers
  • Filing invoices and handling expense reports
  • Order processing
  • Other general admin work and office support
Requirements
  • Typing speed: at least 60 Chinese characters per min
  • Computer skills include: Excel, Word,
  • Detail-oriented and efficient, punctual, articulate
  • Ability to work in a team and contribute to group goals, takes initiative, outgoing personality, extremely well organized and concise
  • Positive attitude and willingness to learn
  • Knowledge in photography is a bonus
What We Offer
  • The opportunity to contribute to the Lomography legacy and to learn the essence of customer service
  • Test all the Lomography gear you ever dreamt of and more
  • Be part of a young, international team who loves to occasionally hang out after work
  • Be involved in different aspect of the company, so there’s never a dull moment
Employment
  • Part time (minimum 6 hours per day)
  • Hourly rate: RMB 25 per hour
  • Start date: Immediate

If you are looking for a young and dynamic organization and interested in a position where you can develop your skills and take over new responsibilities, apply now to join the Lomography Team by sending your application (CV, cover letter) to job-shanghai@lomography.com and please wait to be contacted by us.

线上客服及办公室助理

地点: 中国上海，虹口区

我们正在寻找一位主动，积极和有责任感的人加入 Lomography 在中国上海的团队。对于希望获得线上客服及销售经验的人来说，这个工作是一个很好的机会，并且可以学习 B2B 的贸易是如何运作的！

通过协助不同的在线任务，你将学到很多东西，同时获得实践经验。 你将会主要从事不同线上市场的在线客户服务及后台运作。 此外，如果您对 B2B 贸易和业务充满热情，您还将获得一些实践经验，同时帮助我们完成 B2B 的任务！快来看看为一家正在成长中的公司工作的实际情况！

工作职责
  • 客户服务
  • 在京东（以及其他平台）服务顾客
  • 回答一般产品查询和其他售前问题
  • 处理所有售后服务及问题
  • 提供教学教导顾客如何使用我们的产品
  • 订单处理
  • 其他后台支持
  • 财务，行政和贸易支援
  • 为客户准备发票
  • 归档整理
  • B2B 订单处理
  • 其他一般的行政工作
工作要求（经验和技能）
  • 打字速度：每分钟 60 个汉字以上
  • 电脑技能包括：Excel，Word
  • 注重细节，高效，守时，沟通能力强
  • 团队合作能力，主动，外向，组织性强，简洁
  • 积极的态度和意愿学习
  • 有客服相关经验优先（京东、天猫或任何电商）
  • 对摄影有热诚及基本认识优先
我们提供什么
  • 有机会为 Lomography 文化做出贡献并学习客户服务的精神
  • 试用你梦寐以求的所有 Lomography 产品
  • 成为一个年轻的国际团队的一部分
  • 参与公司的不同方面，定不会让你觉得工作是沉闷！
职位资料
  • 兼职 (周一至周五，每天最少 6 小时)
  • 工作开始日期：现在

如果您正在寻找一个充满活力的年轻组织，并且希望能够发展自己的技能并肩负起新的责任，那么立即申请加入 Lomography 团队，将您的申请（简历，求职信）发送到 job-shanghai@lomography.com 及等待我们联系。