Q: Hello! I need help with my online purchase. I am trying to take hold of the free shipping while it lasts. However, why is my shipping not free when I’ve already reached the 50 EUR limit? I used 10 piggy points and the remaining 40 EUR will be paid via PayPal. Please help!
A: Hello LomoFriend!
Please note that to get free shipping the grand order total must be over the spend limit after you have applied piggy points and voucher reductions. In your case, the free shipping did not apply since the grand total is only 40 EUR after you used your 10 piggies.
Same goes when you apply your piggies plus voucher, if the grand total is below the spend limit, the free shipping will not apply. Please also take note that not all shops have free shipping so better check our previous Shop News before heading to our online shop. Also check out our Piggies FAQ section before you send a love letter to Mr. Pig. If you need more help, our friendly customer service (email@example.com) will be ready to help.