My Lomo LC-A is broken and is within the warranty. What do I do?
If your Lomo LC-A (whether it’s a refurb, Lomo LC-A+ or Lomo LC-A+RL, just as long as it’s purchased from Lomography.com) is defective and is still in its 2-year warranty (we need a proof of purchase such as the Order ID number or your receipt), then we will be able to offer you a free repair service or a brand new camera in case of major problems.
You will have to contact Customer Service regarding your concern and they can guide you through the process of sending your camera back to us. We’ll also be needing your complete name, e-mail address, username, location, a short description of your concern, and your Lomography Order ID number (if possible).
Take note that the free repair service is only available if you send the camera to Vienna, Austria. Here is the address:
Lomographic Society International
1150 Vienna, Austria
If you are from the USA, you should contact the USA office so that they could help you with this. Here is the address:
Lomographic Society USA
41 W. 8th Street
New York, NY 10011
Please be aware that this will only apply to failures in material or mechanics that have not been caused by misuse of the Lomographer.